FAQ – Trucker Hats

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We accept payments from major credit card companies like Visa, Mastercard, and American Express. As well as PayPal, Apple Pay and Google Pay.

We need 12 hours to 48 hours to process your order and then between 4 to 10 days in average to deliver it to you.
(depends on the location, periods of high demand, etc..)
Shipping’s a flat rate of $7.5 if you’re spending less than $50. Over $50? Shipping’s on the house! 🏠
Yes, we offer free shipping for any orders above $50.

We deliver all over the globe! 🌎 Usually, it takes about 4 to 10 days for your new hat to arrive.
Yes,wait several days after placing your order and track your package here: Track My Order

If you do not receive a tracking number, please ask us via email at info@trucker-hats.com
We are available Monday to Sunday from 8am to 6pm.

Yes, we offer full and partial refunds. Read more about it here.
A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are not eligible for a refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Return & Refundto see if you're eligible for a refund.
When a return is eligible, all shipping costs (including the return shipping) are handled by the customer.

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